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Building Trusted Relationships in Business

3.3 (3)

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Duration

2 hours

Price

Level

Any Level

Certification

Available

Instructor

Nicky & Liz The Marketing Menu

Develop questioning and listening skills, understand body language and personality styles plus confidence under pressure

Expected learning & outcomes

To develop the skills needed to build business relationships
Value how to use active and mindful listening, and appreciate when and how to adopt different techniques
Know more about ourselves, and how we can change the way we relate to other people
Handle uncomfortable situations and deal with them confidently
Appreciate how we can identify personality styles for mutual benefit
Appreciate how to understand basic body language

Skills you will learn

Active Listening, Body Language, Confidence, Listening

About this course

This course will help you develop better relationships through active listening and effective questioning techniques. We also look at how body language plays a vital role in understanding how well we are communicating. Finally, we all need tact at difficult times so how do we best convey this especially if we are feeling under pressure ourselves. The course provides you with a logical structure, guidelines, tips and practical exercises to help you develop and hone your skills.

The second section considers how to value personality styles to build rapport with those we believe different to ourselves so that we can empower others and work with everyone's strengths in mind.

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